Core Responsibilities
- Schedule 10-Day – Welcome to Warranty Meeting and explain the warranty process, inform the buyer about the Eliant survey process or Move-in, Mid-year, and Year-end.
- Schedule and meet with homeowners to inspect and perform services on homes under warranty by MileStone Community Builders.
- Coordinate trade services schedules.
- Communicate with the Director of Warranty and Sr. Warranty Manager for approval of payable services and to report detailed work descriptions.
- Ensure the responsible party is held accountable for costs associated with the repair. Back charges shall be made known to the responsible party prior to back charging.
- Ensure the homeowner has been informed of any and all changes to any service schedule.
- Obtain homeowners written confirmation on all service resolutions.
- Maintain a log of preventable construction problems and give feedback to Area Managers.
- Assist community responsibilities that relate to erosion control on job sites and community cleanliness.
- Assist in maintaining existing field homes and models as required.
- Maintain calendars for on-call emergency and warranty time-off requests.
Knowledge, Skills, and Abilities
- Maintain a high degree of integrity and honesty in all business dealings.
- Be professional in dress, manners, and conduct.
- Be a self-motivated individual and display initiative.
- Be courteous and safety-driven.
- Be knowledgeable of the residential home building quality and industry performance standards, and read and follow the standards of the Builder’s Warranty and New Home Orientation Manual.
- Understand and follow all company policies and procedures in the Employee Handbook.
- Anticipate, prevent, and solve problems (proactive vs. reactive) within his/her authority.
- Make quick, accurate decisions when necessary and take responsibility for his/her actions.
- Report any problems to the Director of Construction and Warranty.
- Plan and organize daily work schedule to maximize time and productivity.
